Damages or shortages must be reported with in 24 hours of receiving your order. Damages will be replaced free of charge.
If for any reason that you are not happy with your order simply telephone or
email me to discuss the matter and we shall try our best to sort something out
with you. Most of our items are made to order so none faulty goods returns, If it is not a fault of Brides Dreams and you wish to return the goods, which are not faulty, we will have to charge a handling charge of 25% of the original purchase price. This is due to the fact that I make my flowers to order, so this fee will cover my time and admin costs. Cost of postage and packaging is not refundable. If for some reason you are not happy with your purchases, you must notify me straight away, and
I shall try to sort something out for you.
All items returned must be returned in the condition you received them in with all their original packaging.
We can not accept responsibility for return of goods that fail to reach us, so please always ask for proof of delivery from your post office this is free or charge.
All measurements are approximate and the descriptions are accurate by our
manufacturers and by Brides Dreams, we try to give honest descriptions on all
our items. If in doubt then please email or phone us to discuss our conditions.
